If a sync fails, see /dashboard/logs for the exact HTTP status + BA response.

Common errors:

  • 401 Unauthorized → mTLS cert expired or wrong supplier ID. Check expiry at /connector.
  • 400 Validation Failed → required field missing. Common: profession code (BERUFENET ID), working hours, contract type. BA returns a <ValidationError> element with detail.
  • 409 Conflict → job already reported. BAconn dedupes by job_ref; duplicate calls are skipped.
  • 500 Internal Server Error → BA-side outage. BAconn retries on the next 15-min sync run.

For repeated failures: open a ticket at Support, referencing the log entry.